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Terms and Conditions
NITH Integrated Complaint Management Portal (NICMP)
Last updated: September 02, 2026
1. Acceptance of Terms
By accessing and using the NITH Integrated Complaint Management Portal (NICMP), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Use License
Permission is granted to temporarily use NICMP for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials
- use the materials for any commercial purpose or for any public display (commercial or non-commercial)
- attempt to decompile or reverse engineer any software contained on the website
- remove any copyright or other proprietary notations from the materials
3. Complaint Submission Guidelines
When submitting a complaint through NICMP, you agree to:
- Provide accurate and truthful information
- Submit complaints in good faith
- Not submit false, misleading, or malicious complaints
- Respect the confidentiality of ongoing investigations
- Cooperate with the investigation process when required
4. Information Accuracy
You are responsible for ensuring that all information provided in your complaint is accurate and complete. False or misleading information may result in the dismissal of your complaint and potential disciplinary action.
5. Confidentiality
NITH is committed to maintaining the confidentiality of complaint information. However, certain information may need to be disclosed during the investigation process or as required by law.
6. Investigation Process
All complaints will be investigated fairly and impartially. The investigation timeline may vary depending on the complexity of the matter. You will be notified of significant updates during the process.
7. Prohibited Uses
You may not use NICMP for:
- Submitting frivolous or vexatious complaints
- Harassment or intimidation of individuals
- Violation of any applicable laws or regulations
- Unauthorized access to system resources
8. Limitation of Liability
NITH shall not be liable for any damages arising from the use of NICMP, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
9. Modifications
NITH may revise these terms of service at any time without notice. By using NICMP, you are agreeing to be bound by the then current version of these terms of service.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: complaints@nith.ac.in
Phone: +91 (01972) 254451
Address: National Institute of Technology Hamirpur, Himachal Pradesh - 177005
Privacy Policy
NITH Integrated Complaint Management Portal (NICMP)
Last updated: September 02, 2026
1. Information We Collect
When you submit a complaint through NICMP, we collect the following information:
- Personal Information: Name, email address, phone number
- Complaint Details: Subject, description, category, priority level
- Supporting Documents: Any files or attachments you provide
- Technical Information: IP address, browser type, access times
2. How We Use Your Information
We use the collected information for the following purposes:
- Processing and investigating your complaint
- Communicating with you about your complaint status
- Maintaining records for institutional purposes
- Improving our complaint management processes
- Complying with legal and regulatory requirements
3. Information Sharing
We may share your information in the following circumstances:
- Internal Sharing: With relevant NITH departments and officials for investigation purposes
- Legal Requirements: When required by law, court order, or government regulations
- Investigation Needs: With external agencies if the complaint involves legal matters
We do not sell, trade, or rent your personal information to third parties.
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers with access controls
- Regular security audits and updates
- Limited access to authorized personnel only
5. Data Retention
We retain your complaint information for the following periods:
- Active Complaints: Until resolution and closure
- Resolved Complaints: 7 years from closure date
- Legal Matters: As required by applicable laws
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your complaint information
- Correction: Request correction of inaccurate information
- Updates: Provide additional information for your complaint
- Withdrawal: Withdraw your complaint (subject to investigation status)
7. Cookies and Tracking
NICMP uses cookies and similar technologies to:
- Maintain your session during form completion
- Remember your preferences
- Analyze website usage for improvements
- Ensure security and prevent fraud
8. Third-Party Services
NICMP may use third-party services for:
- SMS/OTP verification services
- Email delivery services
- Analytics and monitoring tools
These services are bound by their own privacy policies and our data processing agreements.
9. Children's Privacy
NICMP is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer: registrar@nith.ac.in
General Inquiries: complaints@nith.ac.in
Phone: +91 (01972) 254451
Address: National Institute of Technology Hamirpur, Himachal Pradesh - 177005