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Welcome to NITH Integrated Complaint Management Portal (NICMP)

Submit, track, and manage complaints efficiently. We're here to help resolve your concerns.

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Total Complaints

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Types of Complaints You Can Submit

NITH Integrated Complaint Management Portal handles three main categories of complaints. Choose the appropriate category based on the nature of your concern.

General Complaints (Currently Submission of General Complaint is Disabled by Admin)

What are General Complaints?

General complaints cover a wide range of administrative, academic, and service-related issues within the institute that don't fall under vigilance or harassment categories.

Examples Include:
  • Academic Issues: Course registration problems, examination concerns, grade disputes
  • Administrative Services: Library services, hostel facilities, mess services
  • Infrastructure: Maintenance issues, facility problems, safety concerns
  • IT Services: Network issues, software problems, system access
  • Student Services: Scholarship issues, document processing, fee-related concerns
  • General Grievances: Policy concerns, procedural issues, service quality
Processing:

Handler: Assigned to relevant department heads or designated officers

Timeline: 7-14 business days

Updates: Regular status updates via email and portal

CVO Related Complaints

What are CVO Related Complaints?

CVO (Chief Vigilance Officer) related complaints deal with matters of corruption, misconduct, ethical violations, and integrity issues within the institute. These are serious matters that require specialized handling.

Examples Include:
  • Corruption: Bribery, kickbacks, misuse of official position
  • Financial Irregularities: Misappropriation of funds, fraudulent transactions
  • Misconduct: Abuse of authority, violation of service rules
  • Ethical Violations: Conflict of interest, nepotism, favoritism
  • Procurement Issues: Irregularities in tenders, contracts, purchases
  • Academic Misconduct: Unfair evaluation, manipulation of results
Processing:

Handler: Chief Vigilance Officer (CVO)

Timeline: 15-30 business days (depending on complexity)

Confidentiality: Strict confidentiality maintained

Investigation: Thorough investigation with detailed report

Note: Anonymous complaints are accepted for vigilance matters

Sexual Harassment Complaints

What are Sexual Harassment Complaints?

Sexual harassment complaints address incidents of unwelcome sexual advances, requests for sexual favors, or other verbal/physical conduct of a sexual nature that creates a hostile environment.

Examples Include:
  • Verbal Harassment: Sexual comments, jokes, propositions
  • Physical Harassment: Unwanted touching, assault, physical intimidation
  • Visual Harassment: Display of sexual materials, inappropriate gestures
  • Quid Pro Quo: Sexual favors demanded for academic/professional benefits
  • Cyber Harassment: Online sexual harassment, inappropriate messages
  • Hostile Environment: Creating intimidating, offensive work/study environment
Processing:

Handler: Women Harassment Cell Chairperson

Timeline: 90 days as per UGC guidelines

Confidentiality: Absolute confidentiality assured

Support: Counseling and support services provided

Safe Space: Zero tolerance policy, complete protection assured
Important Guidelines for All Complaint Types
Before Submitting:
  • Ensure you have all relevant details and documentation
  • Choose the correct complaint category
  • Provide accurate contact information
  • Be specific about dates, times, and locations
What to Expect:
  • Acknowledgment within 24 hours
  • Assignment to appropriate handler
  • Regular status updates via email
  • Confidential and fair investigation

How It Works

Submit

Fill out the complaint form with detailed information about your concern.

Track

Use your complaint number to track the status and progress of your complaint.

Review

Our team will review and investigate your complaint thoroughly.

Resolve

Receive updates and resolution details via email and tracking system.

Contact Information
Office Hours:
Monday - Friday: 8:30 AM - 5:30 PM
Address:
NIT Hamirpur
Himachal Pradesh.
Frequently Asked Questions

Resolution time depends on the complexity and priority of your complaint. High priority complaints are typically resolved within 2-3 business days, while standard complaints may take 10-14 business days.

Yes! You can track your complaint using the complaint number and email address you provided when submitting. Use our tracking system to get real-time updates.

Please provide as much detail as possible including dates, times, locations, names of people involved, and any supporting documentation. This helps us investigate and resolve your complaint more effectively.